WORKSHOP DESCRIPTION
In many organizations, staff take on case management without formal training. Whether you're helping clients find housing, access resources, or navigate community systems, you're handling complex human needs—along with other responsibilities. This workshop is for the “accidental case manager”—staff who find themselves supporting clients one-on-one or in group settings without a clear roadmap. You'll learn how to create a structure of support, make referrals, recognize your limitations, utilize empathy versus sympathy and build systems with your organization to ensure quality services for clients. This is a great workshop for staff with or without case management experience.
Who Should Attend?
Individuals and organizations learning how to manage cases.
What The Training Will Cover
Learning Objectives:
Define the role and responsibilities of a case manager within a social service or human service organization based on the clients perspective.
Identify signs of burnout and emotional fatigue common among staff providing direct client support
Describe the difference between empathy and sympathy, and explain how empathy contributes to more sustainable client support.
Understand basic frameworks to structure one-on-one and group client interactions effectively for the accidental case manager
Review how to make appropriate referrals based on client needs and available community resources or your organizational resources
Analyze personal and organizational limitations when supporting clients, and assess when to seek additional help or refer out.
Develop simple systems or processes that support sustainable case management and client follow-up.
Evaluate your current client support practices and create an action plan to reduce burnout and improve service delivery.
REGISTRATION TYPE & FEE
Premier Members
$215
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Members
$285
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Non-Members
$375
Additional Information
All workshops are live & recorded. Registrants receive slides & recordings. It is best to attend live. If you miss the workshop, you can watch the recordings and reach out to the instructor with any questions.
Looking to register 3+ people? Email us at program@nonprofitlearninglab.org to receive $5 off per registration!
Please Note:
We do not offer any other discounts for this training other than the member rate. Upon registration, you will receive a link to participate in the training. Please check your inbox or spam folder.
ABOUT THE TRAINER
This training is led by Dr. Leah Weiner who has a doctorate in education and psychology from Pepperdine University. Leah Weiner is the Founder and CEO of the Nonprofit Learning Lab. Leah’s approach to training focuses on making sure that the information provided helps participants solve a problem or create a solution related to their professional work.
WE OFFER CFRE & CAE CREDITS
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1 hour of training = 1 credit hour
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