How to Avoid Re-Traumatization: Empathy-Based Approaches to Navigate Complex Interactions

In this series workshop, participants will explore the role of empathy in preventing retraumatization when working with clients, volunteers, community and staff. Re-traumatization occurs when individuals encounter triggers—such as situations, words, or environments—that remind them of previous traumatic experiences. These triggers can reignite emotional and psychological responses associated with the original trauma, which may cause overwhelming feelings of fear, anxiety, helplessness, or even physical reactions. The impact of re-traumatization can vary. It may result in emotional distress, a sense of being unsafe, and difficulty in regulating emotions, making it challenging for individuals to engage fully in the present moment or continue with everyday tasks.

Through real-world examples, participants will develop a deep understanding of what re-traumatization is and how it may show up in various contexts. The workshop will introduce empathy as a tool to mitigate these effects, teaching practical strategies to respond with empathy versus sympathy and how to recognize potential trauma cues. Participants will explore scenarios, practice empathic responses, and discuss how to foster empathy-driven environments that prioritize safety and well-being for all. This session will provide guidance on how to build an organizational culture that prevents re-traumatization across policies, procedures and operations.